Responsible Gaming at gibajee

Our Commitment to Safe Play

At gibajee, responsible gaming is not a box-ticking exercise — it sits at the very core of how we operate. We are Bangladesh's trusted online casino and sports betting platform, and with that trust comes an obligation to ensure every player on our platform has a genuinely positive experience. Gambling is a legitimate form of adult entertainment, and like any form of entertainment it should be enjoyed freely, within budget, and without harm.

We recognise that a small percentage of players may develop problematic gambling habits over time. gibajee is committed to identifying those players early, intervening proactively, and providing every possible pathway to help. This page outlines the full range of tools and policies we have put in place to support responsible gaming across our entire platform — from cricket betting and BPL markets to slots, live casino tables powered by Evolution Gaming and Pragmatic Play, and crash games.

Our responsible gaming framework covers four broad pillars: prevention (keeping minors and vulnerable individuals off the platform), protection (giving players the controls they need to stay within healthy boundaries), intervention (detecting and acting on signs of problem gambling behaviour), and support (connecting players in need with professional help quickly and discreetly).

Age Restriction & Verification

gibajee is strictly for adults aged 18 and above. We enforce a zero-tolerance policy on underage gambling and deploy a multi-step verification process at registration to confirm every player's age before they are permitted to deposit or place a bet.

During registration, players are required to provide their date of birth and acknowledge that they are at least 18 years of age. Before a first withdrawal — and in some cases before a first deposit — players must complete a full KYC (Know Your Customer) identity check by uploading a government-issued document such as a national ID card or passport. Any account found to belong to a person under the age of 18 is immediately and permanently suspended, and any balance held is handled in accordance with our Terms & Conditions.

We actively train our customer support staff to identify and report suspected underage account activity. Any player who appears to be under 18 based on account behaviour, profile information, or document submission will have their account frozen pending a full review.

Responsible Gaming Tools

gibajee provides a comprehensive suite of in-account tools that put you in control of your gambling activity. All of the tools below are accessible directly from your account settings panel and can be activated at any time without needing to contact support first.

Deposit & Loss Limits

One of the most practical ways to keep gambling within healthy boundaries is to pre-commit to a spending cap before you start playing. gibajee makes this straightforward with flexible BDT-denominated deposit and loss limits that you control entirely.

How Deposit Limits Work

You can set a maximum BDT deposit amount across three time windows: daily (resets at midnight Bangladesh Standard Time), weekly (resets Monday 00:00 BST), and monthly (resets on the 1st of each calendar month). Once your limit is reached, further deposits via bKash, Nagad, Rocket, Upay, Visa, or Mastercard will be declined until the period resets. You may hold multiple limits simultaneously — for example, a daily limit of ৳2,000 and a monthly limit of ৳20,000.

How Loss Limits Work

A loss limit caps your net losses — meaning the total amount you can lose across all bets and games — over a defined period. When your net losses reach the threshold you have set, gibajee will prevent further wagering until the period ends. This tool is particularly valuable for players who prefer to stay engaged with the platform but want a hard ceiling on potential losses.

Adjusting Your Limits

• Reducing a limit: Takes effect immediately. For example, dropping your daily deposit limit from ৳5,000 to ৳2,000 is active the moment you confirm the change.
• Increasing a limit: Subject to a mandatory 24-hour cooling-off period. The change will not become active until the waiting period expires, giving you time to reconsider.
• Removing a limit entirely: Also subject to the 24-hour cooling-off rule. This is intentional — your future self will thank you.

Self-Exclusion & Time-Out

If you feel that gambling is no longer something you can enjoy responsibly, gibajee offers two levels of account suspension to help you take back control: a short-term Time-Out and a longer-term Self-Exclusion.

Time-Out

A Time-Out is a short break from the platform. You can choose from the following durations: 24 hours, 7 days, or 30 days. During a Time-Out, your account is suspended — you cannot log in, deposit, withdraw, or participate in any game or promotional offer. Existing balances are safely held and remain accessible once the Time-Out period ends. Time-Out is ideal when you feel you need a brief pause rather than a long-term break.

Self-Exclusion

Self-Exclusion is a more serious and longer-term measure. gibajee offers the following self-exclusion periods: 6 months, 12 months, 3 years, and permanent exclusion. When you self-exclude, your account is locked, all bonuses and promotional eligibility are removed, and you will be excluded from marketing communications. After the self-exclusion period ends, reopening your account requires a written request to our support team and a mandatory review process — we do not allow re-activation without human oversight.

Permanent self-exclusion is irreversible. If you choose this option, your gibajee account cannot be reinstated under any circumstances, and any remaining balance will be returned to you via your registered payment method after the standard verification process.

How to Activate Self-Exclusion

• Log into your gibajee account and navigate to Account Settings > Responsible Gaming.
• Select Self-Exclusion or Time-Out and choose your preferred duration.
• Confirm your selection. The exclusion takes effect within minutes.
• Alternatively, email support@gibajee with the subject line "Self-Exclusion Request" and our team will process it as a matter of priority.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following warning signs are commonly associated with gambling that has moved beyond healthy entertainment and begun to cause harm. If you recognise any of these patterns in your own behaviour, we encourage you to use the tools on this page and to reach out to our support team.

• Spending more money on gambling than you originally planned or budgeted for on a regular basis.
• Chasing losses — increasing your bet sizes or depositing more money in an attempt to win back what you have lost.
• Gambling with money that is meant for essential expenses such as rent, utilities, food, or family needs.
• Feeling restless, irritable, or anxious when you are not gambling, or when you try to cut back.
• Lying to family members, friends, or colleagues about the amount of time or money you spend gambling.
• Borrowing money, selling possessions, or taking out loans specifically to fund gambling activity.
• Neglecting work, study, family responsibilities, or personal health because of time spent gambling.
• Continuing to gamble despite repeated negative consequences — financial, relational, or emotional.
• Experiencing persistent thoughts about gambling, including planning future sessions or thinking about ways to access more funds.
• Feeling that you need to gamble with increasingly large amounts to experience the same level of excitement.

Self-Assessment Checklist

The following questions are adapted from widely used responsible gaming assessment frameworks. Read each question honestly and reflect on whether it applies to your gambling behaviour over the past 12 months. If you answer "yes" to three or more of these questions, we strongly recommend activating a Time-Out or Self-Exclusion and contacting our support team.

This checklist is provided for self-reflection purposes only and is not a clinical diagnostic tool. If your answers concern you, please do not hesitate to reach out for support. Taking action early makes a meaningful difference.

Support & Help Resources

If you believe that gambling is causing harm to you or someone you know, the most important step is to reach out for help. gibajee takes its duty of care seriously, and our support team is trained to respond to responsible gaming concerns with empathy, discretion, and urgency.

Guidelines for Healthy Gambling

• Set a strict budget before each session and stop when it is exhausted — never dip into funds reserved for other purposes.
• Think of gambling purely as entertainment. The house always has a mathematical edge; consistent profit is not a realistic expectation.
• Never gamble while tired, emotionally distressed, intoxicated, or under the influence of any substance that affects your judgement.
• Take regular breaks during sessions. Stand up, hydrate, and step away from the screen at least once every hour.
• Balance gambling with other leisure activities — sports, socialising, hobbies, and family time should always take precedence.
• Keep track of your spending by reviewing your gibajee account transaction history weekly.
• Talk openly to someone you trust if you feel your gambling is getting out of hand. Shame and secrecy are the enemies of recovery.